In New Brunswick, both NB Power and Saint John Energy have agreed that all residential condominiums properties are eligible for residential rates. Since there is a significant difference in the rates, all corporations should review their energy bills to be sure you are not being overcharged.
Saint John Energy
Saint John Energy has updated its Customer Policy and Rate Manual to include a section for Residential Condominiums, as follows:
4.3 Individual and Bulk-Metered Condominiums The Condominium must meet the following requirements under the New Brunswick Condominium Property Act:
- The property is regulated by the Condominium Property Act (Chapter C16.05);
- The property is approved and registered in accordance with Section 9 of the Condominium Property Act; and,
- The property is identified as being in the “residential condominium property class” of condominium properties as per the Condominium Property Act (Section 11).
Whether Bulk or Individual Metered – Residential rates apply. Including the supply of electricity for common purposes outside the dwellings (hallways, laundry rooms, etc.) recorded by an additional meter and billed at the applicable Residential Rate. Under no circumstance will the Residential rate apply if there is any business activity served by the Bulk or Common meter as solely determined by the Commission.
Review your Saint John Energy bill to confirm if your condominium corporation is being charged the Residential rates. If not, contact Saint John Energy to have the rate switched to the proper rate.
Here’s what to look for on Energie/NB Power bills. On the right hand side of the invoice below where Your Account Number appears, you will see….
- Bill Date/ Date de facturation
- Bill number/Numero de facture
- Rate category/Categorie de tarif
Check to confirm if the rate category (Categorie de tarif) states: Resident Urban/Domestique – Urbain
If the invoice shows General Service/Generale or something other than Resident Urban/Domestique – Urbain you will need to call NB Power to advise them the property is a residential property and ask for the rate to be switched to residential.
Another issue to review on Energie/NB Power bills, is how many hot water tanks have been charged on the condominium corporation’s invoice. You should be aware of how many (if any) hot water tanks service the common property. These usually service a common room kitchen or guest suite. And the corporation should only be invoiced for the number of tanks on site and in use for common element property. On the left hand side of the invoice under Summary of Charges/Sommaire des frais look for the line that states:
Water heater service/Service de chauffe-eau – across from this is the number of tanks your corporation is being charged for. Does this agree with the number of tanks on site and in use for the common elements? If not, here is the procedure to correct the overcharge:
- Make a complete list of all hot water tanks on the property (in individual units and servicing the common element property).
- The list must include the Unit numbers for each individual Unit and the location of the hot water tanks servicing the common property.
- Once you have the complete list, contact Energie/NB Power and request to have any tanks not on site and in use for the common element property removed from the corporation’s bill.
Need help or have more questions about residential rates and hot water tank rental charges? Contact Condo-Link Services Inc. – 505-206-2080 or email: firstname.lastname@example.org.